webinar

Deductions Best Practices — Automate, Integrate, Collaborate

If you are using SAP and are looking for deductions best practices, don’t miss this session!

Customer deductions and disputes have always kept credit and collection professionals busy. In the current economic climate, however, deductions and invoice disputes have been on the rise. The sheer volume of deductions and disputes and the various forms in which customers submit them —by a simple email, phone call, on remittance advices or as debit notes— make it challenging for the AR team to stay on top of them and resolve them quickly and efficiently.

Join us for an insightful lunch/breakfast & learn session and explore best practices on how to leverage technology to empower users to resolve disputes and deductions swiftly with standardized, optimized, and automated processes that improve the experience you deliver to your customers.

Register now by completing the form on the left!

About the Presenter

Michael Koehler
Principal Solution Architect
Serrala

With over 10 years’ experience working in the order-to-cash field, Michael’s present and previous roles have given him unique insight into best practices in managing credit and compliance risks as well as collections operations for businesses of various sizes and industries. Michael has led and delivered a number of complex international solution implementation projects for global corporations around the world. In his current role with Serrala as a Solution Architect, Michael’s main focus is on analyzing organizations’ needs around credit risk, compliance, and collections management and translating them into software solutions that are both user-friendly and aligned with the trends in an ever-changing environment.