webinar

Transform a/r into a world class customer experience

We understand your AR challenges. Internally, you face friction with your sales team as they fear their customer relationships being disrupted. Externally, customers are unresponsive to payment requests, citing inconsistent information or inadequate follow-ups as reasons for why they don’t pay on time. Making AR a positive experience for all involved can feel like an unattainable goal. 

In this webinar, we will cover the best practices you need to follow to reverse the unwarranted perceptions and transform your AR team into champions of brand loyalty who deliver world-class customer experiences.

You’ll learn:

  • Why it’s critical to coach your AR team to be an extension of the customer service function
  • How to empower your team to make customer-centric decisions while driving improved outcomes for your business
  • The importance of providing your customers with self-service capabilities, empowering them to manage their accounts, while freeing your team to focus on higher value tasks
  • How to drive an exceptional internal experience, building stronger relationships between AR and sales to create a more collaborative and effective team

Register now by completing the form on the left!

About the Presenter

Sarah-Jayne Martin, Senior Product Specialist at YayPay

Sarah-Jayne Martin is a Finance Professional specializing in the areas of Credit Management, Payment Processing, Collections and Accounts Receivable. Possessing over 20 years’ experience in the field managing large global teams, Sarah-Jayne has a strong focus on increasing efficiency within the Order to Cash cycle and improving the customer experience. Hailed as an industry expert, Sarah-Jayne makes regular appearances in the finance space, often featuring on thought-leading panels and in industry discussions.